Case Studies
City of Union City
Overview
Municipal government — multiple public facility types
The City of Union City is a municipal government serving the Union City, CA community. UBS has supported the City's facilities since 2020, including its Community Center, Senior Center, Public Works, Police Department, Library, Parks, Sports Center, and Summer Programs.
Proves UBS's ability to run a large-scale, multi-site municipal contract — spanning recreation, public safety, public works, library, parks, sports, and summer programs facilities — with 7-day-a-week coverage across 500,000 sq ft. It's the kind of broad, high-trust municipal relationship UBS wants more of.
Engagement Snapshot
Industry
Government & Public Agencies
Approx. sq ft
500,000 sq ft
Client since
2020
Services
Janitorial Services, Specialized Cleaning, Facility Supplies
Geographic coverage
Union City, CA
Area Manager
Victor Orozco
Meet the Team Behind The Results
Area Manager:
Victor Orozco
Supervisor:
Fernando Esqueda
Team Members:
Geydimir Guillen, Ana Lara, Anielka Taleno, Alexis Henriquez, Santiago Henriquez, Aldonsa Chavez, Salvador Avalos
The Challenge
The Challenge
The City needed a partner that could respond to anything — from urgent, same-day requests to scheduled carpet cleaning or floor service work — across a wide range of public facility types, not just scheduled, routine janitorial work.
Sites
Community Center, Senior Center, Public Works, Police Department, Library, Parks, Sports Center, Summer Programs
Facility types
Municipal / public agency facilities — recreation, public safety, public works, library, parks, sports, and seasonal programming
Before
High-importance complaint filed 3:02 PM — dirty mirrors, unspot-cleaned tile walls, floor needing a buff, and dirty glass panels/dust catchers left after a Kennedy Youth Center rental
The UBS Solution
The Solution
Over that time, UBS has built and maintained the relationship on responsiveness, effectiveness, reliability, and communication — showing up not only for routine scheduled work but whenever the City needs the team on-site.
Janitorial Services
Community Center, Senior Center, Public Works, Police Department, Library, Parks, Sports Center, Summer Programs
Specialized Cleaning
Municipal / public agency facilities — recreation, public safety, public works, library, parks, sports, and seasonal programming
After
High-importance complaint filed 3:02 PM — dirty mirrors, unspot-cleaned tile walls, floor needing a buff, and dirty glass panels/dust catchers left after a Kennedy Youth Center rental
Key Outcomes
Key Outcomes
500,000 sq ft
Approx. sq ft
7 days a week
Service frequency
2020
Client since
3:40 PM
UBS replied same day by 3:40 PM
Client Testimonials
Testimonials
"The hallway floors at the Holly Community Center look great! Thank you and your team."
"Awesome. Thank you for taking care of it and the floors were looking really good after the waxing."
